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The Fine Print

 

EMAIL

customercare@evassunday.com.au

LIVE CHAT

Available 24/7. Click on the chat icon at the bottom right corner of our website.

PHONE

Call or Text | 0419 159 732 | 7 Days

SOCIAL MEDIA
Feel free to reach out via Instagram or Facebook direct messages.

For trading hours & more information about our store locations, click here.

 

Most of our garments are available in sizes XS, S, M, L & XL. Garments that are a looser or boxier fit may come in 3 sizes only; S, M & L.

The product page for all of our garments contains specific measurements such as bust circumference, sleeve length, upper arm circumference, sleeve opening circumference, waist & hip circumference, leg length etc. These measurements are given for each size. Use the measurements we provide and compare them to something already in your wardrobe, this will provide you with a meaningful idea of how a particular garment might fit you.

If there is a measurement that you would like to see and we have not included it, don't hesitate to reach out on our chat line (see chat bubble icon at the bottom right of your screen) or text us on +61 419 159 732.  If we are unable to assist you on the spot you will be contacted very shortly thereafter. The EVASSUNDAY team are very experienced in terms of fitting guidance - we'd be delighted to help you determine your correct size and avoid the need for a return.

 


When it comes to laundering linen clothing, hand washing or gentle machine washing is the best option.  Dry cleaning is absolutely unnecessary unless we have specifically stated so on the care instructions of your garment. Linen improves with age and use, developing a softer hand feel and becoming more absorbent over time. Linen is best washed in warm or cold water; avoid hot water to safeguard against shrinkage and fading in the case of dark or vibrant colours.

Before washing ALWAYS be vigilant about separating your colours. It’s our worst nightmare that someones new red t shirt finds its way into our whites & lights. Heaven forbid!

If ironing is not a word in your vocab then we would suggest tumble drying your linen clothing on a cool setting. Remove it from the machine while it is still a little damp, pop it on hanger or lay it flat to dry. Over drying linen will make it feel stiff.

Another great alternative to ironing is creating additional and intentional creases in your garments by twisting them.  This creates an over all casual look which is wonderful while travelling.

If you prefer to start the day crease free and ease your way into the relaxed look then we suggest ironing your garment while the fabric is still damp. Alternatively, use lots of steam. If creases are stubborn try ironing both sides of the fabric. In the case of dark coloured linen clothing iron on the wrong side of the fabric to avoid a shiny appearance.

Linen absorbs moisture well and releases it quickly making it the fabric of choice in hot climates. Air can pass through linen fabric easily, allowing the skin to breathe and avoiding that dreadful feeling of clothes sticking to your body. 


At a maximum, your order will be packed & dispatched within 3 days of us receiving it - more often than not however it will be packed the following day. During peak periods (eg. sale or promotion) this time frame may widen slightly. If any of your item are being custom made for you we will contact you regarding the dispatch timeframe.

When we dispatch your order you will receive an email notification advising you of the Australia Post tracking details so you can monitor the progress of your parcel delivery. If your parcel has not arrived within 6 business days of the date you placed your order please email us at customercare@evassunday.com.au advising your name, order date and order number.

SHIPPING CHARGES

Australian Customers: If you spend over $200 your order will ship free, if you spend over $500 you will receive free express shipping.

New Zealand Customers: If you spend over $300 your order will ship free.

Standard shipping charges are as follows: (1) within Australia $10 (2) within New Zealand $20 (3) rest of the world $35

INTERNATIONAL DELIVERY

Please be mindful that the shipping charges above DO NOT include any duties or taxes that may be applied by the customs office in your country. Any such duties and taxes are the responsibility of you as the purchaser and not EVASSUNDAY. EVASSUNDAY will not reimburse any charges or duties incurred. Orders in Australian dollars may incur GST, taxes, custom charges and/ or duties ( as noted on your invoice). For more information on charges that you may incur please contact the customs authority in your country or state. 

If you live nearby and would like to collect your order from our Fitzroy Studio, please select the free PICK UP option at the checkout. If you select this option, your order will be ready and available for collection within 24 hours. We will contact you with further instructions when your order is ready. 

Please Note: All of the items in your cart must be available at our Fitzroy Studio to qualify for pick up. If one or more items in your cart are being sent from our Beechworth location the pick up option will not be available. Please contact us if you have any questions.   

We are confident that you will love your new Eva's Sunday garment but we do understand that from time to time returns are necessary. The process is simple, please email us at customercare@evassunday.com.au and we will get back to you within 24 hours (Monday to Friday).

Your exchange, credit or refund will be processed within 2-3 working days of us receiving your returned garment. You will be notified when the returns process has been completed.

1. RETURN TIMEFRAME & LOCATION

Returns must be made strictly within 30 days from the date that your order arrives with you. Returns may be made in person at our Beechworth store or our Fitzroy Studio.  Alternatively, post your return to our Fitzroy Studio once you have made contact with customer care.

2. CONDITION OF RETURNED GARMENTS

In the case of all returns, garments must be unused, unworn & unwashed - in other words, the garment must be in its original condition including attached swing tags. Garments returned with stains or odours will not be accepted and a refund will not be processed on these items. To avoid damaging, please remove jewellery before trying garments on and leave all swing tags and accessories attached until you are happy with your purchase.

3. SALE & PROMOTIONAL OFFERS

Refunds will not be provided on any sale or promotional offers. If the garment you purchased is the wrong size then we will swap it for another if we have it in stock or provide a store credit. 

4. FAULTY GARMENTS

Faulty garments will be accepted in accordance with the ACCC guidelines. ES will repay the postage costs for you to return the garment(s). ES reserves the right to inspect returned garments and deny return or exchange. ES reserves the right to repair garments.

5. CHANGE OF MIND

If, once your order arrives, you feel that the sizing or colour is incorrect and wish to exchange the garment for another size, colour or another style please get in contact with us at customercare@evassunday.com.au

Please wait to receive approval prior to sending your item back to us.

6. RESPONSIBILITY FOR RETURNED GARMENTS

The Purchaser is responsible for the cost of returning goods to Eva's Sunday other than in the case of faulty or damaged garments. ES is not responsible for goods damaged or lost in return transit. We recommend using a postage method which insures items in transit.

The Gently Worn programme launched in March 2021. Our objective is to create a trusted market place for the buying & selling of previously owned EVASSUNDAY garments. Also falling under this category are garments from our design archive, garments from the product development process, garments used for photo shoots and of course, pre owned and loved garments from across our community of wonderful customers.

We are thrilled to offer you a selection of one off EVASSUNDAY garments in perfect condition that have had a gentle first life and are looking for a new home. Keep a regular eye on this page as it will be updated on an ongoing basis.

Eligible garments must met the following criteria : be in perfect structural condition with no visible stains, no holes and no missing buttons or zips.  A small amount of even fading is acceptable as this is the nature of linen, particularly darker colours. All garments must be freshly laundered. Meeting all of this criteria is crucial.

If you would like to participate, please email us at customercare@evassunday.com.au with a list of garment names, their size, fabric etc. Alternatively attach images with sizes.

HOW IT WORKS

1. Once we receive your email we will respond and approve the items we are happy to list. Please ensure all garments are eligible, as described above. We ask that your garment is washed before returning to us, if we find the garment requires laundering there will be a $15 fee. This will be deducted from the value of your gift voucher. 

2. When the garment has been listed and then subsequently sold, you will receive a "Gently Worn Gift Voucher" via email for 50% of the value your garment was sold for. 

3. Your voucher can be used at checkout in store or online at any time.

4. As a general guideline we will list your gently worn garments for 50% of the original RRP. If there is significant fading the price will be adjusted accordingly.

5. Eva's Sunday has the right to lower the price, remove the item and re-list the item as appropriate to the market conditions.

6. If after a significant period of time the garment has not sold we will contact you to discuss arrangements.

7. If we receive garments which do not met the eligibility criteria we will inform you however we will not be responsible for returning the garments to you.  The fabric will be repurposed or appropriately recycled. 

8. Please do not send garments that require repairs. If size labels have been cut out of garments, we will replace them at a charge of $15 per garment. This will be deducted from the value of your gift voucher. 

This initiative has been in the pipeline for sometime now and we are thrilled to finally get it off the ground.  It is important to us for many reasons. First and foremost we cannot bare to think about beautiful garments not being worn when the perfect owner is just waiting to give them a new life. 

We love that a lower price point will make our clothing more accessible to a much larger group of women and we also know that first time around you might have missed out on a garment, now you get another chance.  We also love the thrill of the surprise ... what will pop up next. 

Discount codes cannot be used to purchase Gently Worn garments.

 

Customers that are new to EVASSUNDAY are entitled to 15% off their first order by using the code WELCOME at our checkout. This code applies to EVASSUNDAY items only (excluding gently worn garments); it does not apply to other brands that may be stocked on our website.

From time to time EVASSUNDAY may make other promotional codes available to their customers via email.

Please note that promotional codes can not to be used in conjunction with one another, but singularly.

From time to time EVASSUNDAY conducts sales & promotions which do not require the use of a code at the checkout.  At these times, no other promotional codes are permitted to be used.

As an example, the WELCOME code for new subscribers cannot used at the same time as our annual BFCM sale.

Furthermore, if a customer forgets to use a code, EVASSUNDAY cannot provide the discount (by way of a refund) to that customer after the online purchase has been made.