The Fine Print
Available 24/7. Click on the chat icon at the bottom right corner of our website.
For additional measurements or sizing/fit advice on specific items, please feel free to reach out to email@example.com or call us 7 days per week from 10am-7pm on +61 419 159 732. If out of these hours send a text to receive a call back.
Before washing ALWAYS be vigilant about separating your colours. It’s our worst nightmare that someones new red t shirt finds its way into our whites & lights. Heaven forbid!
If ironing is not a word in your vocab then we would suggest tumble drying your linen clothing on a cool setting. Remove it from the machine while it is still a little damp, pop it on hanger or lay it flat to dry. Over drying linen will make it feel stiff. If you prefer to start the day crease free and ease your way into the relaxed look that is linen then we suggest ironing your garment while the fabric is still damp. Alternatively, use lots of steam. If creases are stubborn try ironing both sides of the fabric. In the case of dark coloured linen clothing iron on the wrong side of the fabric to avoid a shiny appearance.
Perfect for the Australian climate… Linen absorbs moisture well and releases it quickly making it the fabric of choice in hot climates. Air can pass through linen fabric easily, allowing the skin to breathe and avoiding that dreadful feeling of clothes sticking to your body.
Please follow the care instructions as stated on the label. For items marked Dry Clean Only, we encourage you to seek out green dry cleaners. Care instructions should be followed to keep your items in their best shape. Please note that we’re unable to replace or refund items damaged by improper care, so if you choose to go against the care instructions that is at your own risk.
SHIPPING DURING COVID-19
We are shipping orders as normal on our end, some parcels may be delayed slightly once they are with Australia Post.
Australian Customers: If you spend over $100 your order will ship free, if you spend over $500 you will receive free express shipping!
New Zealand Customers: If you spend over $300 your order will ship free.
Standard shipping charges are as follows: (1) within Australia $10 (2) within New Zealand $20 (3) rest of the world $35
Please be mindful that the shipping charges above DO NOT include any duties or taxes that may be applied by the customs office in your country. Any such duties and taxes are the responsibility of you as the purchaser and not Eva's Sunday. Eva's Sunday will not reimburse any charges or duties incurred. Orders in Australian dollars may incur GST, taxes, custom charges and/ or duties ( as noted on your invoice). For more information on charges that you may incur please contact the customs authority in your country or state.
REFUND & RETURNS PROCESS
We are confident that you will love your new Eva's Sunday garment but we do understand that from time to time returns are necessary. The process is simple, please use the form below to submit your request.
Once your form is received you will be notified with instructions and an address for return or exchange.
Your exchange, credit or refund will be processed within 5 to 7 working days of us receiving your returned garment. You will be notified when the returns process has been completed.
STILL NOT SURE? CONTACT US 7 days per week on +61 419 159 732. Alternatively email firstname.lastname@example.org
REFUND & RETURN POLICY
Returns may be made in person at either one of our two store locations or they may be posted back to our Hawthorn store.
2. CONDITIONS OF RETURNED GARMENTS
In the case of all returns, garments must be unused, unworn & unwashed - in other words, the garment must be in its original condition including attached swing tags. Garments returned with stains or odours will not be accepted and a refund will not be processed on these items. To avoid damaging, please remove jewellery before trying garments on and leave all swing tags and accessories attached until you are happy with your purchase.
3. SALE & PROMOTIONAL OFFERS
Refunds will not be provided on any sale or promotional offers. If the garment you purchased is the wrong size then we will swap it for another if we have it in stock or provide a store credit.
4. FAULTY GARMENTS
Faulty garments will be accepted in accordance with the ACCC guidelines. ES will repay the postage costs for you to return the garment(s). ES reserves the right to inspect returned garments and deny return or exchange. ES reserves the right to repair garments.
5. CHANGE OF MIND
If, once your order arrives, you feel that the sizing or colour is incorrect and wish to exchange the garment for another size, colour or another style please lodge your request using our form below. Please note you must receive approval prior to sending your item back to us.
6. RESPONSIBILITY FOR RETURNED GARMENTS
The Purchaser is responsible for the cost of returning goods to Eva's Sunday other than in the case of faulty or damaged garments. ES is not responsible for goods damaged or lost in return transit. We recommend using a postage method which insures items in transit.
This is a new initiative by Eva's Sunday, launching in March 2021. Our motiviation is to create a trusted market place for the buying & selling of "gently worn" ES garments. Broadly speaking, garments falling under this category include pieces from our design archive, garments from the product development process, garments used for photo shoots and of course, pre owned and loved garments from across our community of wonderful customers.
We are thrilled to offer you a selection of one off Eva's Sunday garments in perfect condition that have had a gentle first life and are looking for a new home. Keep a regular eye on this page as it will be updated on an ongoing basis.
Eligible garments must met the following criteria : be in perfect structural condition with no visible stains, no holes and no missing buttons or zips. A small amount of even fading is acceptable as this is the nature of linen, particularly darker colours. All garments must be freshly laundered and pressed.
If you would like to participate, please email us at email@example.com with a list of garment names, their size, fabric etc. Alternatively attach images with sizes.
HOW IT WORKS
1. Once we receive your email we will respond and approve the items we are happy to list. Please ensure all garments are eligible, as described above.
2. When the garment has been listed and then subsequently sold, you will receive a "Gently Worn Gift Voucher" via email for 50% of the value your garment was sold for.
3. Your voucher can be used at checkout in store or online at any time.
4. As a general guideline we will list your gently worn garments for 50% of the original RRP. If there is significant fading the price will be adjusted accordingly.
5. Eva's Sunday has the right to lower the price, remove the item and re-list the item as appropriate to the market conditions.
6. If after a significant period of time the garment has not sold we will contact you to discuss arrangments.
7. If we receive garments which do not met the eligibility criteria we will inform you however we will not be responsible for returning the garments to you. The fabric will be repurposed or appropriately recycled.
8. Please do not send garments that require repairs. If size labels have been cut out of garments we will replace them at a charge of $15 per garment. This will be deducted from the value of your gift voucher.
This initiative has been in the pipeline for sometime now and we are thrilled to finally get it off the ground. It is important to us for many reasons. First and foremost we cannot bare to think about beautiful garments not being worn when the perfect owner is just waiting to give them a new life. We love that a lower price point will make our clothing more accessible to a much larger group of women and we also know that first time around you might have missed out on a garment, now you get another chance. We also love the thrill of the surprise ... what will pop up next. I am delighted by the emails I am receiving, each revealing styles that bring back wonderful memories of our business over the last 6 years.
Please note that due to the nature of this program, we cannot offer discount codes on Gently Worn garments.
CAREERS WITH EVA'S SUNDAY
From time to time we are hiring. See below for available positions at Eva's Sunday.
No positions currently available.