The Fine Print
CUSTOMER CARE
Before washing ALWAYS be vigilant about separating your colours. It’s our worst nightmare that someones new red t shirt finds its way into our whites & lights. Heaven forbid!
If ironing is not a word in your vocab then we would suggest tumble drying your linen clothing on a cool setting. Remove it from the machine while it is still a little damp, pop it on hanger or lay it flat to dry. Over drying linen will make it feel stiff. If you prefer to start the day crease free and ease your way into the relaxed look that is linen then we suggest ironing your garment while the fabric is still damp. Alternatively, use lots of steam. If creases are stubborn try ironing both sides of the fabric. In the case of dark coloured linen clothing iron on the wrong side of the fabric to avoid a shiny appearance.
Perfect for the Australian climate… Linen absorbs moisture well and releases it quickly making it the fabric of choice in hot climates. Air can pass through linen fabric easily, allowing the skin to breathe and avoiding that dreadful feeling of clothes sticking to your body.
Please follow the care instructions as stated on the label. For items marked Dry Clean Only, we encourage you to seek out green dry cleaners. Care instructions should be followed to keep your items in their best shape. Please note that we’re unable to replace or refund items damaged by improper care, so if you choose to go against the care instructions that is at your own risk.
SHIPPING CHARGES
Standard shipping charges are as follows:
within Australia $10
within New Zealand $20
rest of the world $35
If you spend over $300 your order will be shipped free (within Australia). Yay for that!
INTERNATIONAL DELIVERY
Please be mindful that the shipping charges above DO NOT include any duties or taxes that may be applied by the customs office in your country. Any such duties and taxes are the responsibility of you as the purchaser and not Eva's Sunday. Eva's Sunday will not reimburse any charges or duties incurred. Orders in Australian dollars may incur GST, taxes, custom charges and/ or duties ( as noted on your invoice). For more information on charges that you may incur please contact the customs authority in your country or state.
REFUND & RETURNS PROCESS
We are confident that you will love your new Eva's Sunday garment but we do understand that from time to time returns are necessary. So long as the circumstances of your return meet our Refund & Return Policy (which you will find below) AND we have provided you with pre-approval for your return, then the process is simple.
PLEASE FOLLOW THESE EASY STEPS:
1. Carefully read the Refund & Returns Policy below. If your circumstances meet our policy please proceed to our Returns Portal at the bottom of this section.
2. Enter the Returns Portal. Follow the step by step prompts to submit your request.
3. Your request will be approved or rejected within 12 hours (excluding requests submitted over the weekend which will be responded to on the Monday).
4. Once the Returns Request has been approved you will be notified of the address to send your garments back to. Please include a print out of your approval. Alternatively, if you reside in Victoria and would prefer to return the garment to one of our stores, please take a print out of your approval to the store and our staff will assist you.
5. Your exchange, credit or refund will be processed within 5 to 7 working days of us receiving your returned garment. You will be notified when the returns process has been completed. Important: Please include a pre-paid Australia Post satchel with your full name and address so that the replacement article can be sent back to you. This is not necessary if you are returning a faulty or damaged item.
STILL NOT SURE? CONTACT CUSTOMER CARE
If you are not sure whether your circumstances qualify for a return or if you have any other questions please call Eva’s Sunday Customer Care on 03 5751 1592, Monday-Friday 9am-4pm. Alternatively email customercare@evassunday.com.au
REFUND & RETURN POLICY
Returns may be made in person at one of our store locations OR they can be posted back to our Myrtleford Head Office. In either case please ensure you have received pre-approval through our online portal.
2. CONDITIONS OF RETURNED GARMENTS
In the case of all returns, garments must be unused, unworn & unwashed - in other words, the garment must be in its original condition including attached swing tags. Garments returned with makeup stains or smelling of perfumes & deodorants will NOT be accepted and a refund will not be processed on these items. To avoid damaging, please remove jewellery before trying garments on and leave all swing tags and accessories attached until you are happy with your purchase.
3. SALE & PROMOTIONAL OFFERS
Refunds will NOT be provided on any sale or promotional offers. If the garment you purchased is the wrong size then we will swap it for another if we have it in stock. Please contact our Customer Care team on +61 3 5751 1592 from 9am-4pm, Monday-Friday to determine if your desired size is available. If we do not have an alternative size in stock then, unfortunately, we cannot offer a return, refund or exchange.
4. FAULTY GARMENTS
Faulty garments will be accepted in accordance with the ACCC guidelines. ES will repay the postage costs for you to return the garment(s). ES reserves the right to inspect returned garments and deny return or exchange if we do not see them to be damaged or if they are not returned to us in resalable condition. In addition, Eva's Sunday reserves the right to repair garments where this repair will return the garment to its original condition.
5. CHANGE OF MIND
If, once your order arrives, you feel that the sizing or colour is incorrect and wish to exchange the garment for another size, colour or another style please lodge your request at our Online Returns Portal. Please note you must receive approval prior to sending your item back to us.
6. RESPONSIBILITY FOR RETURNED GARMENTS
The Purchaser is responsible for the cost of returning goods to Eva's Sunday other than in the case of faulty or damaged garments. ES is not responsible for goods damaged or lost in return transit. We recommend using a postage method which insures items in transit.
7. COST OF SHIPPING UNAPPROVED RETURNS
If you have not received pre-approval to return your garment and it fails to comply with the policy outlined above, the cost of sending the garment back to you will be at your own expense.
E V A ' S S U N D A Y R E T U R N S P O R T A L
CAREERS WITH EVA'S SUNDAY
From time to time we are hiring. See below for available positions at Eva's Sunday.
No positions currently available.
