Return, Exchange & Refund Guidelines
1. RETURN TIMEFRAME & LOCATION
Returns must be made strictly within 14 days of purchase from a store or 14 days from the date that your order arrives with you in the case of online purchases. You may return a garment in person at our Beechworth or Fitzroy stores however the stores can process exchanges only, not refunds.
To return or exchange a garment purchased through our website please email Paula at customercare@evassunday.com.au and wait (up to) 24 business hours or call Paula on +61 472 730 424 Monday - Friday 9am-5pm. This step is necessary in order to obtain confirmation that your garments are eligible for return and to receive further instructions for your return.
If you wish to exchange your garment for another size we can confirm availability and reserve the replacement garment for you in our stock system to avoid disappointment.
2. POST YOUR GARMENT BACK TO EVA'S SUNDAY
You are responsible for the cost of returning goods to Eva's Sunday (other than in the case of faulty, damaged or incorrect garments in which case we will reimburse you). Eva's Sunday is not responsible for goods that are damaged or lost in the return post. We recommend that you use a postage method which insures and tracks items in transit.
Please address your return precisely as noted below. Please make sure your name, address & mobile number are marked clearly on the outside of the package so that we can match your return to our records. If you still have it, please include your original packing slip with the return.
Eva's Sunday Returns
Studio 15 | 95 Victoria Street | Fitzroy 3065 | Vic | Australia
3. ARRIVAL OF YOUR PARCEL AT OUR STUDIO & PROCESSING YOUR RETURN
To put your mind at ease you will receive a text message on the day that your parcel arrives at our studio. Your return or exchange will be processed within 2-3 business days. Your refund may take up to 7 days to appear in your account.
Please make sure you include a prepaid & addressed post pack so that your replacement item can be sent straight back to you. If you live outside Australia we will send you a website link to process the postage payment; A$20 for New Zealand and A$35 for the rest of the world.
PROOF OF PURCHASE
In the case of garments purchased online, we have the proof of your purchase. If the garment was purchased in store we will require the receipt as evidence of your purchase. If the sale was recorded in your name in our store, this counts as proof because we can look you up in our system.
CONDITION OF RETURNED GARMENTS
In the case of all returns, garments must be unused, unworn & unwashed - in other words the garment must be in its original condition including attached swing tags. Garments returned with stains or odours will not be accepted and a refund will not be processed on these items. To avoid damage while trying on your garment please remove jewellery and leave swing tags attached until you are happy with your purchase.
GARMENTS PURCHASED DURING A SALE OR UNDER A PROMOTIONAL OFFER
Refunds are not provided on transactions relating to sale or promotional offers. If the garment you purchased is not right for you then we can provide a gift voucher or swap it for something else we have in stock. The following codes are not considered promotional and refunds are permissible - our welcome code, our VIP code & our birthday code. All other codes are defined as promotional codes and refunds are not permissible on purchases that use these codes.
FAULTY, DAMAGED OR INCORRECT GARMENTS
If you have received a faulty, damaged or incorrect garment please contact Paula on +61 472 730 424 during business hours. We reserve the right to inspect the garment prior to return or exchange; we may request a photograph. If the garment has a minor fault, we can choose to give you a free repair instead of a replacement or refund. We will reimburse you for the cost of postage via direct bank deposit.
PRODUCTS NOT PERMISSIBLE TO RETURN OR EXCHANGE
All Sophie Digard products, earrings, hosiery & custom made brooches.